A Case is a tool that allows you to follow up your customer´s needs.
Imagine that one of your customers has received an item that requires service. You can create a new Case, specify to which Contact it belongs and choose who is going to be the Owner of this particular Case.
You can create and assign Tasks to the Case Owner to ensure fast resolutions.
Monitor your Case evolution through its stages: Open, Running, Resolved, Not resolved.
Mark a Case as important to set priorities and add Notes to keep track of the Case management details.